Shipping policy

Shipping Policy

Effective Date: 31 July 2026
Last Updated: 31 July 2026

Thank you for shopping with Cercle, a brand owned and operated by ENZYMEX INDUSTRIES PRIVATE LIMITED. We are committed to delivering your order safely and efficiently.

This Shipping Policy explains how orders are processed, shipped, and delivered through our official website.

1. Order Processing

  • Orders are processed only after successful payment confirmation.
  • Orders are generally processed within 1–3 business days.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During product launches, promotional campaigns, or periods of high demand, processing times may be longer.

2. Shipping Coverage

We currently ship across India through trusted third-party courier and logistics partners.

At this time, we do not offer international shipping unless explicitly stated on our Website.

3. Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

These timelines are estimates only and may vary depending on:

  • Courier partner operations
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Natural disasters
  • Other unforeseen circumstances beyond our control

Delivery timelines are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Cercle may offer free shipping promotions or discounts, which will be communicated on the Website.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS containing your tracking details, where available.

Customers may use the tracking information provided to monitor the status of their shipment.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

If delivery cannot be completed because:

  • the delivery address is incorrect,
  • the recipient is unavailable,
  • the package is refused, or
  • the courier is unable to contact the customer,

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch of returned orders.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Cercle shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses or contact details provided by the customer.

8. Damaged Packages

If your package appears visibly damaged at the time of delivery:

  • Please inspect the package before accepting it.
  • If possible, take photographs of the package.
  • Contact our customer support within 48 hours of delivery with your order details and supporting photographs.

Claims submitted after this period may not be eligible for review.

9. Lost Shipments

If your order has not been delivered within the expected delivery window, please contact our customer support team.

We will coordinate with the courier partner to investigate the shipment and provide an update.

Where a shipment is confirmed as lost in transit, we will, at our discretion and subject to verification, arrange a replacement or refund in accordance with our Refund & Return Policy.

10. Delays Beyond Our Control

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Extreme weather
  • Floods
  • Strikes
  • Transportation disruptions
  • Government restrictions
  • Public emergencies
  • Natural disasters

ENZYMEX INDUSTRIES PRIVATE LIMITED shall not be liable for delays arising from such circumstances.

11. Partial Shipments

In certain situations, your order may be shipped in multiple packages.

If this occurs, you will not be charged additional shipping fees for split shipments initiated by us.

12. Failed Delivery & Returned Orders

If an order is returned to us due to:

  • an incorrect address,
  • repeated failed delivery attempts,
  • refusal to accept delivery, or
  • failure to respond to courier communications,

we may contact you to arrange re-delivery.

Additional shipping charges may apply before the order is re-dispatched.


13. Contact Us

For any shipping-related questions or assistance, please contact:

ENZYMEX INDUSTRIES PRIVATE LIMITED
Brand: Cercle

Email: info@mycercle.shop
Website: www.mycercle.shop