Refund policy

Refund & Return Policy

Effective Date: 31 July 2026
Last Updated: 31 July 2026

Thank you for shopping with Cercle, a brand owned and operated by ENZYMEX INDUSTRIES PRIVATE LIMITED.

We strive to provide high-quality products and a smooth shopping experience. Please read this Refund & Return Policy carefully before making a purchase.

1. General Policy

Due to the consumable nature of our products and for hygiene, safety, and quality assurance reasons, returns are accepted only under the circumstances described in this Policy.

By placing an order, you agree to the terms outlined below.

2. Products Eligible for Return or Replacement

You may be eligible for a replacement or refund if:

  • You received the wrong product.
  • You received a damaged product.
  • You received a defective product.
  • Your order was incomplete or items were missing.
  • The product was damaged during transit.

To be eligible, you must notify us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photographs or videos of the product and packaging.
  • A brief description of the issue.

Claims made after this period may not be eligible for review.

3. Non-Returnable Products

For hygiene and consumer safety reasons, we do not accept returns or exchanges for:

  • Opened products.
  • Used products.
  • Products with broken safety seals (unless received in that condition).
  • Products damaged due to misuse, improper storage, or mishandling by the customer.
  • Products purchased during clearance or final sale, unless defective.
  • Change of mind after delivery.
  • Personal taste or flavor preferences.
  • Orders placed with incorrect shipping information provided by the customer.

4. Refunds

If your refund request is approved, the refund will be processed to the original payment method used during purchase.

Refunds are generally initiated within 7–10 business days after approval.

The time taken for the refunded amount to appear in your account depends on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the error was caused by Cercle or the product was confirmed to be damaged, defective, or incorrectly supplied.

5. Replacements

Where applicable, we may offer a replacement instead of a refund.

Replacement requests are subject to product availability.

If the original product is unavailable, we may:

  • Offer a refund, or
  • Provide an equivalent replacement at our discretion.

6. Order Cancellation

Orders may be cancelled only before they have been packed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible. While we will make reasonable efforts to accommodate your request, cancellation cannot be guaranteed after order processing has begun.

7. Refused or Undeliverable Orders

If an order is returned to us because:

  • the delivery address was incorrect,
  • the customer was unavailable after multiple delivery attempts,
  • the shipment was refused without valid reason, or
  • the customer failed to respond to courier communications,

we may deduct applicable shipping or handling charges before issuing any eligible refund.

Alternatively, we may request payment of additional shipping charges before re-dispatching the order.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  1. Do not discard the product or its packaging.
  2. Take clear photographs or videos of:
    • the outer packaging,
    • the shipping label,
    • the product,
    • and the issue observed.
  3. Contact our customer support within 48 hours of delivery.

Failure to provide sufficient evidence may affect our ability to process your request.

9. Failed Deliveries

If delivery cannot be completed due to incorrect customer information or repeated failed delivery attempts, Cercle shall not be responsible for resulting delays or additional courier charges.

10. Refund Exceptions

Refunds may not be provided in cases including, but not limited to:

  • Normal delays caused by courier partners.
  • Minor variations in packaging or appearance that do not affect product quality.
  • Customer dissatisfaction unrelated to product defects.
  • Incorrect product usage contrary to the provided instructions.
  • Failure to follow recommended storage conditions.

11. Right to Verify Claims

ENZYMEX INDUSTRIES PRIVATE LIMITED reserves the right to investigate all refund and replacement requests.

We may request additional information or evidence before approving a claim.

Fraudulent, abusive, or repeated claims may be rejected.

12. Limitation of Liability

Our liability under this Refund & Return Policy shall be limited, at our discretion, to:

  • replacement of the product,
  • refund of the purchase price paid, or
  • another appropriate resolution as required under applicable law.

Nothing in this Policy limits any rights that consumers may have under applicable consumer protection laws.

 

13. Changes to This Policy

We may update this Refund & Return Policy from time to time.

Any revisions will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have any questions or wish to request a refund or replacement, please contact us:

ENZYMEX INDUSTRIES PRIVATE LIMITED
Brand: Cercle

Email: info@mycercle.shop
Website: www.mycercle.shop